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Rebates

At this point in time there are currently no Rebate options. However clients who have NDIS may be able to claim services through their NDIS self managed plans.


Adjusted prices can be consider on individual cases,
for example, seniors, concession and students. Monarch Minds is committed to supporting individuals to access the support they need for a fair price. Please feel free to reach out and discuss your options


Unfortunately Medicare does not yet recognise counsellors under their Medicare scheme. Counselling associations are working hard to get counsellors recognised to allow for further support to those accessing support through counselling services. 

Cancellation and Payment Policy

Payment policy:

  • Payment is expected to be paid prior to session commencing. 
  • If payment is not received within appropriate time, the session will be cancelled. 
  • Invoice will sent within 24hours of appointment.


Cancellation Policy:

  • Cancellations should be made 24hrs prior to session.
  • If cancellation occurs within 6hours of session, there will be a cancellation fee of 50%. 

Privacy Policy

Monarch Minds is a fully registered telehealth business. All documents and session notes are kept confidential and securely through a secure storage system called Halaxy. 

All session are confidential and private. Should the counsellor however believe that there is risk to yourself or persons around you then the appropriate actions will be taken.

Copyright © 2025 Monarch Minds - All Rights Reserved.

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